FAQ

How Do I Place An Order?

We want to make your shopping experience an easy one. Ordering is simple! Just stay on our webpage to click on your items and add them to your cart, follow on to the checkout, add your details and payment method, then sit back and wait for your Marlee products to arrive. If for any reason you get stuck, head to the ‘Contact Us’ tab and fill in the form, we will be in touch with you soon to help you checkout!


Payment and Shipping

Our payment methods are credit card or PayPal and you will make your payment selection as you checkout.

Standard: 7-10 business days*

Registered: 5-8 business days*

Express: 2-4 business days*

International: 12-14 business days*

*Please note, all time frames are to be used as a guide only.  We ship using Australia Post and are not responsible for parcels lost, damaged, or held once they have left our care.

 

Returns & Refunds

If you receive your Marlee product and are not happy with the purchase, please contact us within 7 days of receiving your item and we will send you a “Return Item” form. Your item must be in its original packaging and in its original condition for your refund to be processed. Please be aware that returns are handled on an individual case process and that you may be responsible for postage costs if it is a ‘change of mind’ return’.

 
Stockists / Wholesale Enquiries

If you’re a shop looking to add Marlee to your store, please send through a request via the ‘Contact Us’ tab. Include as much information as you can and we will be in touch with you shortly. All stockists will be listed on our website.

 

How to Care for Your Timepiece

Marlee Watch Co uses genuine leather in all of our watches. Leather is a durable and flexible material which is naturally occurring and will therefore age with wear. This ‘ageing’ can appear as darkening and creasing of the leather.

To ensure its longevity, we recommend following our guidelines below:

 It is important to avoid contact with moisturisers, oils, perfumes, tanning lotions and other cosmetics as this will deteriorate the lifespan of the leather and change the appearance significantly.

We would also recommend avoiding extended time in extreme heat or being in direct contact with lighting. Be mindful of where you store your watch when not in use.

 

How to Adjust Your ADULT MESH Timepiece

1. Measure your watch on your wrist to get an idea of where you would like the buckle to sit.

2. Using tweezers (or similar), pop open the inside clasp.  You will now be able to slide the buckle up and down the strap to move to your desired position. See diagram for reference.

3. Close clasp to secure buckle in place.